Hey there! Ever had one of those moments where you just wanted to talk to a real person? We get it. At Pearllace, we’re not just another faceless online store—we’re a small team that genuinely cares about your experience. In fact, our founder, Sarah, still replies to every single email herself. (Yeah, even the ones with typos.)
Honestly, we’ve built this brand on feedback. Remember that time we launched our Midnight Pearl collection? A customer wrote in saying the clasps felt flimsy—next thing you know, we redesigned them entirely. That’s the kind of difference your input makes.
Live Chat Tip: See that little icon in the corner? Our support team hangs out there weekdays from 8am–5pm PST. They’ve been known to share behind-the-scenes photos of new designs if you ask nicely!
Maybe you’re curious about ethical sourcing (we work directly with Bali artisans), or perhaps your order got lost in transit (we’ll rush a replacement). Whatever it is—questions, rants, or even just to say hi—we’re all ears. Fun fact: Last month, a customer emailed us wedding photos wearing our pearls. Made our whole week.
P.S. If you’re wondering about bulk orders for bridal parties, ask for Marco—he’s our wholesale guru who somehow remembers every client’s anniversary dates.
$
