At pearllace, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be denied a refund or may receive a partial refund at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays or may not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing may depend on your payment provider's processing times.
Please note that shipping costs are non-refundable unless the return is due to our error. If you received a gift and want to return it, we will issue a refund in the form of store credit to the original purchaser.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement to confirm the transaction hasn't been processed. Some banks or credit card companies may require additional time to post the refund to your account.
If you've confirmed with your financial institution that the refund hasn't been processed, please contact us immediately with your order details. We will investigate the matter and work with our payment processor to resolve any issues. In cases where a refund was issued but not received, we may need to initiate a trace with the bank, which can take additional time to complete.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: pearllace
Address: 2170 Maple Street, Los Angeles, CA
E-Mail: [email protected]
Phone: +1213-618-8000
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM PST, excluding major holidays. We aim to respond to all inquiries within 24-48 hours during business days.
$
