At PEARLLACE, we prioritize seamless delivery to ensure your fashion essentials arrive with care. Our team processes orders within 1-2 business days, carefully packaging items from footwear and apparel to accessories to withstand transit. Whether you're refreshing your wardrobe or gifting a loved one, our logistics network is optimized for reliability across all product categories.
Processing typically completes within 48 hours, excluding weekends. Delivery durations vary by destination: domestic shipments usually reach you within 5-7 business days, while international orders may require 10-20 business days. Seasonal demand or carrier delays may occasionally extend these estimates, but we proactively monitor all shipments.
We offer transparent pricing with two straightforward options:
Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more, with no upper limit. This applies to most product categories except oversized items requiring special handling.
We currently serve over 50 countries across North America, Europe, and select Asian markets. Some remote locations or regions with complex customs regulations may experience restrictions. During checkout, our system automatically validates your address for deliverability. For specific inquiries about your area, our support team can provide clarification.
Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier details. Our partnered logistics providers offer real-time updates through their platforms. For consolidated orders with multiple items, you may receive separate tracking numbers which will all be visible in your account dashboard.
While we strive for punctual delivery, occasional delays may occur due to weather or customs inspections. If your package hasn't arrived within 5 business days of the estimated delivery date, please contact [email protected] with your order number. Our team will initiate a trace process with the carrier and keep you informed at every step until resolution.
International customers are responsible for any applicable customs fees, which vary by country and are determined at the time of clearance. These charges are separate from your order total and typically collected by the delivery provider. We recommend consulting your local customs office for specific regulations, as duty rates can differ significantly for categories like apparel versus accessories.
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